1. Sampoerna Mobile Banking comes with the latest UVP, namely Easy, Cheap &reward. What is meant by Easy, Cheap &reward:Easy
    Easy to open account! Enough Just on smartphone directly from Sampoerna Mobile Banking app
    Merchant transactions using QRIS
    Send money to phone number
    Pay, Buy and Top Up withoutany  hassle!

    Cheap

    Open an account with no minimum initial deposit
    Free monthly administration fee
    Online transfers to other banks are cheaper! Only Rp 3,000 compared to the normal rate of Rp6,500

    lots of Prize

    Join and collect the points! Get the opportunity to win the Raffle many times, every month of the year.

  2. How can I use Sampoerna Mobile Banking if I have opened my bank account at the branch?

For customers who had their account opened at the branch, you still have the access to Sampoerna Mobile. You just need to activate your account on Sampoerna Mobile, by following the steps below:

  • Download Sampoerna Mobile Banking on AppStore or PlayStore
  • Choose “Lanjutkan” on opening page: “Halo! Selamat datang di Sampoerna Mobile Banking”
  • Choose “lewati, saya sudah punya rekening”
  • Choose “Saya Belum Mempunyai User ID”
  • Input your saving account number and then choose “lanjutkan” (If you have more than 1 accounts, you can choose one of them)
  • Input your date of birth and your ATM PIN and then choose “Aktivasi”
  • You have to agree on the terms and condition
  • Input OTP which you will receive as text message to your registered mobile phone number
  • Create password, choose security question, and then choose “Lanjutkan”
  • Create Application PIN
  • The account is activated and you can use SMB for transaction.
  1. Can I still use SMB if I somehow change my device?

If you change your device, you still can use SMB. You only need to download the application on AppStore or PlayStore and log in with the same User ID and password, then follow these steps:

  • Input your user ID and then choose “Lanjutkan”
  • Input OTP which you will receive as text message to your registered mobile phone number
  • Input your password and then choose “Lanjutkan”
  • Done, you are in!
  1. I have more than 1 phone numbers. Can I register all my numbers on SMB?

To preserve the account security, you can only register one phone number for one identification card

  1. What to do if I forget my password before logging in?

You can change your password on login page by clicking on “Lupa Password” and then follow the steps given.

  1. What to do if I forget my user ID?

For those who had an account opening at the branch and already have an access to mobile banking, but somehow you forget your user ID before logging in to SMB, you can activate your account again by following the steps in point 1.

For those who had an account opening on SMB, you can log in with your phone number, since it is used as your user ID.  If you are no longer using the registered phone number, please contact our Call Center 15000 35 for further information.

  1. Do I need to have an existing bank account to register SMB?

No, all you need is an eKTP and make a video call for E-KYC verification. Immediately download Sampoerna Mobile Banking from the App Store or Play Store, following the registration instructions listed in the application. After that, make a video call that you have specified for the verification process. Your account is ready to use.

  1. If I open my account on SMB, can I still go to the branch?

Our Call Center 15000 35 is ready for you 24×7 to answer all your questions. But, if you insist to go to the branch, please do not hesitate to visit our nearest branch from your location. Find it on https://www.banksampoerna.com/jaringan-kantor/

  1. If I open my account on SMB, will I get the passbook?

By opening an account on SMB, the passbook will not be provided. Your e-statement will be send regularly on monthly basis. You can check your transaction history and download e-statement directly on the application.

  1. Do I get an ATM Card if I open an account on SMB?

You can request an ATM Card from “Pengaturan Kartu” menu on SMB. The steps are as below:

  • Log in to SMB
  • Choose “Pengaturan Kartu”, then choose “Kartu ATM”
  • Choose the account that you want to link with the ATM card
  • Choose your shipping address
  • Input your application PIN
  • We will process the request immediately and the card will be send to your chosen shipping address
  • Please wait until you receive your card. Once you receive the ATM card, please activate it before using it by calling our Call Center 15000 35
  1. What are the products which I can open via SMB?

SMB currently provides an account opening for regular saving account and LAKU PANDAI account.

Regular saving account:

  • Sampoerna Mobile Saving (SMS)
    • No administration fee
    • Free withdrawal up to 30x per month
    • Transfer fee to other bank account ONLY Rp 3.000
  • Tabungan Hati
    • No administration fee
    • Free withdrawal up to 30x per month
    • Get a high interest rate while donating, with minimum balance of Rp 500.000

LAKU PANDAI account:

  • Tabungan Saku
    • No administration fee
    • Minimum deposit only Rp 1,-
    • Minimum withdrawal Rp 50.000,- in Alfamart/Alfamidi/Agen and BSS branches
  1. How much is the initial deposit do I need to prepare to open an account on SMB?

For Sampoerna Mobile Saving and Tabungan Hati, there are no initial deposits. Moreover, Tabungan Hati is designed for those who want to save while donating. Therefore, you need at least Rp 500.000 on your account to donate.

  1. Can I use SMB overseas?

If you are outside Indonesia, you can only use our transactional features. It is not possible to activate/register SMB overseas, since it is only working for Indonesia’s phone provider.

  1. What if I get rejected on the EKYC verification process?

If you get rejected on the verification process, you can register again or contact our Call Center 15000 35 for further information.

  1. How much is the SMB transaction limit?

SMB max transaction limits per day are as  below:

Transaction type SMB max daily transaction limit
Transfer to BSS account Rp. 100.000.000
Transfer to another bank Rp. 50.000.000
SKN Transfer Rp. 250.000.000
Transfer to phone number Rp. 5.000.000
Purchase transaction Rp. 10.000.000
Payment transaction Rp. 50.000.000

  1. If I open an account on SMB, will I still receive my monthly e-statement?

We will send your monthly e-statement to your registered email. You can also download your e-statement from SMB, by following these steps below:

  • Log in to SMB
  • Choose “Riwayat”
  • Choose “Unduh E-Statement”, and then you’ll get your e-statement based on the periode you choose
  1. How do I count my points? And what is it for?

Points are given only for Sampoerna Mobile Saving (SMS) account holders and calculated based on your last month average balance. Here’s how it works:

Tiering Average Balance Point earned for every Rp. 50.000
A Rp. 50.000 – Rp. 499.999 10 point
B Rp. 500.000 – Rp. 9.999.999 30 point
C ≥ Rp 10.000.000 40 point